Hi Dan, we’re really sorry for the frustration and understand how disappointing this experience has felt.
We’ve actually received 4 emails from you, and our team responded to each one as quickly as possible. It appears our replies may not have been seen on your end, which can sometimes happen if messages are filtered into spam or junk folders.
Our emails would have come from:
wecare@opengoaaalusa.com
If you’re able to check your spam/junk folder (and mark us as “Not Spam”), that would really help ensure future replies come through properly.
In our previous responses, we provided:
• The correct setup instructions PDF
• Step-by-step setup page links
• Video tutorial resources
• Additional guidance for fitting the goal within your available space
If it helps, we’ve also reached out to you again today, and hopefully this latest message will come through successfully.
We truly are here to help and have been actively responding throughout the process. If you still need assistance getting everything set up, please reply to any of our emails and we’ll gladly continue working with you step-by-step until everything is resolved. Thank you again for your patience.
